Since 2003 we help build systematic, automated businesses
case #0
One of the branches of the real estate network 'Etazhi' (franchise) approached us with the task of establishing a quality control department for the sales team: to analyze managers' calls daily, record outcomes, customer pain points/objections, and provide recommendations for improving dialogues — without manual listening.
Task: Creation of an AI system that analyzes incoming customer calls for: 1) Automatic redirection of requests to the correct department.
A very large amount of regulatory documentation that frequently changes, is supplemented, or removed. Line employees address all their questions either to their management or to specialized departments.
1. There is a contractor who uses their drones to capture construction sites and sends reports on safety violations (fencing, lack of security, etc.).